Evidence that every shift can recognise, explain and perform safety-critical controls.
VeriViva verifies that kitchen, front-of-house and bar teams understand allergen, food-safety and emergency controls well enough to act on them, across every venue and every shift.
A guest says, "I can't have nuts, but a little is fine." What do you do?
Why this needs a reviewer
Participant added a note
What the participant said
Team member 14 marked the highlighted words as not what they said
I'd tell them nuts are in a few dishes and check with the kitchen what is safe. If they say a little is fine, I'd explain we can't promise it, but if they are happy I'd put a note on the order and carry on. The kitchen would use clean utensils (marked as not what they said), I think.
Play this answer · 00:08–00:57 · Attempt 1
A good answer
Treat it as an allergy, whatever the guest says about "a little"Essential
Confirm with the kitchen which dishes are safe, and say so to the guestEssential
They would not
Treat "a little is fine" as permission to serve a risk
Guess at ingredients without checking with the kitchen
AI suggestion
Mostly metMedium confidence
Assessed against: Treat every stated allergy as serious; confirm with the kitchen before the order is made
Checks with the kitchen and uses a note on the order, which covers the essential points.
Your decision
MetShows what we look for1
Mostly metEvery essential point, with most others2
Partly met (selected)Some, not all3
Not evidencedNot in the answer4
Needs reviewCome back to it5
Why does it differ from the suggestion?
Too generous
Too strict
Missed a contrary action (selected)
Quotation not relevant
Misread the criterion
Transcription error
Other
Confirmed by Reviewer 1 · 13 Oct 2026
Decision · Reviewer 1. A named person is always responsible for the overall Viva decision.
Demo data · names and figures are examples, not customer data
Who it's for
Built for hospitality teams.
Who it's for
✓Hotel, restaurant and venue groups
✓Food-safety, operations and training leads
✓Franchise and management-agreement operators
✓Regional and area managers overseeing multiple sites
Controls typically verified
✓Food-allergen and cross-contact controls
✓Guest allergen enquiries
✓Food safety and temperature control
✓Cleaning and hygiene schedules
✓Fire and emergency procedures
✓Licensing responsibilities
Roles involved
Head chef
Chef de partie
Commis and kitchen porters
Servers
Bar team
Seasonal and agency staff
Product
Inside the workspace.
A dashboard across your competency checks, the queue of evidence waiting for a person, and the screen where they decide.
app.veriviva.ai / homeDemo data
VVeriviva
Current siteVenue 3 · North region
SiteVenue 3
Signed in · Reviewer 1
Home
How assessments are going across your account.
Edit dashboard
Outcome mix
How reviewers decided the responses: met, partly met, not evidenced or needs review, and the share that needs action.
Front of house essentials
Front of house essentials: Met 36%, Mostly met 25%, Partly met 21%, Not evidenced 11%, Needs review 7%
39% need action
Allergen handling
Allergen handling: Met 31%, Mostly met 24%, Partly met 26%, Not evidenced 12%, Needs review 7%
45% need action
Responsible alcohol service
Responsible alcohol service: Met 40%, Mostly met 27%, Partly met 18%, Not evidenced 9%, Needs review 6%
33% need action
Guest privacy and security
Guest privacy and security: Met 44%, Mostly met 25%, Partly met 17%, Not evidenced 8%, Needs review 6%
31% need action
Met
Mostly met
Partly met
Not evidenced
Needs review
Awaiting review
Vivas by status
How many vivas are invited, in progress, completed or abandoned, with links to each list.
24Invited
11In progress
154Completed
6Abandoned
Knowledge gap by role
Where the gaps are, by participant role: the share of reviewed responses that need action.
Row
Front of house
Kitchen
Bar
Housekeeping
Supervisor
Manager
Front of house essentials
24%
31%
22%
18%
15%
9%
Allergen handling
37%
29%
34%
27%
19%
12%
Responsible alcohol service
26%
Too few to show
33%
14%
17%
10%
Guest privacy and security
21%
17%
19%
38%
14%
8%
Waiting for a reviewer
Completed Vivas that are ready for a reviewer, with the oldest waiting first.
17vivas ready to review4 over 3 days
Under a day · 6
1–3 days · 7
Over 3 days · 4
Allergen handling6 · oldest 6 days
Front of house essentials5 · oldest 3 days
Responsible alcohol service4 · oldest 4 days
Guest privacy and security2 · oldest 1 days
Open the review queue →
Vivas completed over time
How many Vivas were completed in each of the last twelve weeks.
14this week
Completed by week, oldest first: 9, 11, 10, 12, 14, 11, 13, 15, 12, 16, 17, 14. The last figure is this week so far.
Last 12 weeks. Hatched bar: this week so far.
Where gaps are most common
Questions with the largest share of reviewed answers needing action.
Guest says a little of the allergen is fine41%
Allergen information lost mid-rush36%
Caller asks for a guest's room number31%
No ID, guest looks about 2027%
See every question →
app.veriviva.ai / review-queueDemo data
VVeriviva
Current siteVenue 3 · North region
SiteVenue 3
Signed in · Reviewer 1
Review queue
Vivas with evidence ready and no decision yet. Open one to review it.
Competency checkAll competency checks
Review statusAll
Team member 14
Front of house essentials · VN-214
Completed
12 Oct 2026In review (3 of 5)Review Viva
Team member 6
Allergen handling · VN-209
Completed
8 Oct 2026Evidence ready · pack v1 · Ready for reviewReview Viva
Team member 21
Responsible alcohol service · VN-207
Completed
9 Oct 2026Evidence ready · pack v1 · Ready for reviewReview Viva
Team member 3
Guest privacy and security · VN-205
Completed
12 Oct 2026Ready for your decisionReview Viva
Team member 18
Front of house essentials · VN-203
Completed
13 Oct 2026Evidence ready · pack v1 · Ready for reviewReview Viva
app.veriviva.ai / review-queue / VN-214Demo data
VVeriviva
Current siteVenue 3 · North region
SiteVenue 3
Signed in · Reviewer 1
Review queue›Front of house essentials›VN-214›Team member 14
Front of house essentials · VN-214 · invited 9 Oct 2026 · interview ended 12 Oct 2026 · not yet signed off
Evidence readyRecord details
Review at a glance
Your review
3 of 5 decided
What the AI suggests
What the AI suggests: Met 40%, Mostly met 40%, Not evidenced 20%
What you decided
What you decided: Met 40%, Partly met 20%, Awaiting review 40%
Responses
Question 1Partly metConfirmed
Question 2MetAccepted automatically
Question 3Mostly metAwaiting your decision
Question 4MetAccepted automatically
Question 5Not evidencedAwaiting your decision
Viva decision2 to go
Question 1 of 5
A guest says, "I can't have nuts, but a little is fine." What do you do?
Why this needs a reviewer
Participant added a note
What the participant said
Team member 14 marked the highlighted words as not what they said
I'd tell them nuts are in a few dishes and check with the kitchen what is safe. If they say a little is fine, I'd explain we can't promise it, but if they are happy I'd put a note on the order and carry on. The kitchen would use clean utensils (marked as not what they said), I think.
Play this answer · 00:08–00:57 · Attempt 1
Participant noteI said a clean board and clean utensils, and that I'd ask the manager first. That is not what the transcript has.The note does not change the transcript. Weigh it against the recording.
A good answer
Treat it as an allergy, whatever the guest says about "a little"Essential
Confirm with the kitchen which dishes are safe, and say so to the guestEssential
Ask for separate preparation and a clean board and utensils
Tell the manager on duty and flag the order
They would not
Treat "a little is fine" as permission to serve a risk
Guess at ingredients without checking with the kitchen
Add a note and rely on the kitchen to notice it
Attempt 1 · video and audio. There is no direct recording download.
AI suggestion
Mostly metMedium confidence
Assessed against: Treat every stated allergy as serious; confirm with the kitchen before the order is made
Checks with the kitchen and uses a note on the order, which covers the essential points.
Your decision
MetShows what we look for1
Mostly metEvery essential point, with most others2
Partly met (selected)Some, not all3
Not evidencedNot in the answer4
Needs reviewCome back to it5
Why does it differ from the suggestion?
Too generous
Too strict
Missed a contrary action (selected)
Quotation not relevant
Misread the criterion
Transcription error
Other
Confirmed by Reviewer 1 · 13 Oct 2026
Viva decision
Your overall outcome, once every response has your decision.
Evidenced
Follow-up needed
Record decision
← Previous3 of 5 decidedNext →
Vivas by status
How many vivas are invited, in progress, completed or abandoned, with links to each list.
24Invited
11In progress
154Completed
6Abandoned
Demo data · names and figures are examples, not customer data
How it works here
What makes it work in this sector.
A verification layer on top of your training
Your existing training stays exactly as it is. VeriViva sits on top of it as the verification layer, checking that what was taught is understood and applied.
Explain the control, then choose the action
Allergen scenarios ask people to identify the risk, explain the control and choose the right action. Course completion or a single guest interaction is never treated as proof.
Unsafe answers always reach a person
An answer that shows something a person would not do is drafted as Not evidenced and always reaches a reviewer, before a Viva decision is recorded.
01Ground
Upload each venue's allergen procedures, matrices and food-safety documents.
02Verify
Short scenario questions between services.
03Review
Not evidenced and Needs review answers always reach the food-safety lead, plus a sample of routine responses.
04Decide
A named person records the Viva decision, and the evidence pack holds the record.
Delivery. Both delivery modes fit hospitality. Assessor-led sessions suit on-shift checks and anyone who can't be on camera, and guided by VeriViva suits scale and seasonal intake.
Risk visibility
See which checks and roles need attention.
See, by competency check and role, where allergen, food-safety and emergency answers most often fall short. Groups of fewer than five people are never shown.
app.veriviva.ai / homeDemo data
SiteVenue 3
Signed in · Reviewer 1
Knowledge gap by role
Where the gaps are, by participant role: the share of reviewed responses that need action.
Row
Front of house
Kitchen
Bar
Housekeeping
Supervisor
Manager
Front of house essentials
24%
31%
22%
18%
15%
9%
Allergen handling
37%
29%
34%
27%
19%
12%
Responsible alcohol service
26%
Too few to show
33%
14%
17%
10%
Guest privacy and security
21%
17%
19%
38%
14%
8%
Where gaps are most common
Questions with the largest share of reviewed answers needing action.
Guest says a little of the allergen is fine41%
Allergen information lost mid-rush36%
Caller asks for a guest's room number31%
No ID, guest looks about 2027%
See every question →
Demo data · names and figures are examples, not customer data
Largest gaps · demo data
Housekeeping · Guest privacy and security38%
Front of house · Allergen handling37%
Bar · Allergen handling34%
Share of reviewed responses that need action.
For risk & compliance leads
Assurance you can evidence
Every viva has an evidence pack: the transcript, the participant's sign-off and the recording, with every decision and change in the audit trail.
For operations
Follow-up where it counts
See which questions and roles need follow-up, so you act on the specific gap rather than retraining everyone on everything.
For reviewers
Exceptions first
Review every response, or only the exceptions: answers that weren't evidenced, need review, carry a participant note or fall in the sample.
Decisions and safeguards
Who decides, and how people are protected.
Decision owner
The accountable food-safety lead, venue manager or operations lead owns every competency and follow-up decision, and a named person is always responsible for the overall Viva decision. VeriViva never makes the compliance determination.
Safeguards
✓Assessed on content only; personality, accent and confidence are never treated as competence
✓Designed around shift patterns, with an assessor-led alternative route
✓Competence assurance kept separate from disciplinary processes
✓Team members are told what is recorded and why, and consent before they start
✓Role-based access to evidence, with an audit trail of decisions and changes
Questions
Frequently asked
Does this replace our brand or franchise training?+
No. Your existing training stays in place. VeriViva checks that what the training covered is understood and applied.
Can vivas happen on shift?+
Yes. A viva takes a few minutes and can be run between services, either guided by VeriViva or with an assessor on shift.
What happens if someone gives an unsafe allergen answer?+
It is drafted as Not evidenced and always reaches a reviewer. A named person decides what happens next; VeriViva never does.
Does VeriViva keep us compliant with food law?+
No. VeriViva works from your approved procedures and the requirements you identify, and it doesn't give legal advice. Your accountable leads remain responsible for compliance decisions.
How are seasonal and agency staff handled?+
The same way as everyone else, with short vivas that fit onboarding windows. The knowledge gap view shows whether gaps concentrate in newer teams.
A correct answer isn't enough on its own. It has to be in the right order, specific to the site, and clear about where the person's own authority ends.
