Colleagues ready for regulated-sale and safety-critical duties, in every store.
VeriViva verifies that store colleagues can explain and apply your procedures for age-restricted sales, product recalls and restricted or hazardous goods, and shows you where the gaps sit across roles and questions.
An adult asks to buy a restricted item and says it is for a teenager waiting outside. What do you do?
Why this needs a reviewer
Participant added a note
What the participant said
Colleague 22 marked the highlighted words as not what they said
I'd ask what it's for. If it's for someone under age, I'd refuse the sale politely and tell my supervisor. If they're a regular I might let it go once, to be fair, and I'd make a note of it (marked as not what they said).
Play this answer · 01:02–01:51 · Attempt 1
A good answer
Refuse the sale where the item is for someone under ageEssential
Tell the supervisor straight awayEssential
They would not
Sell the item because the customer is a regular
Take the customer's word that it is for an adult
AI suggestion
Mostly metHigh confidence
Assessed against: Refuse any sale made on behalf of someone under age; tell the supervisor
Quotes a polite refusal and tells the supervisor, which covers both essential points.
Your decision
MetShows what we look for1
Mostly metEvery essential point, with most others2
Partly met (selected)Some, not all3
Not evidencedNot in the answer4
Needs reviewCome back to it5
Why does it differ from the suggestion?
Too generous
Too strict
Missed a contrary action
Quotation not relevant (selected)
Misread the criterion
Transcription error
Other
Confirmed by Reviewer 1 · 13 Oct 2026
Decision · Reviewer 1. A named person is always responsible for the overall Viva decision.
Demo data · names and figures are examples, not customer data
Who it's for
Built for regulated retail teams.
Who it's for
✓Retailers selling age-restricted or regulated products
✓Learning, onboarding and compliance teams
✓Store and area managers
✓Operators with high turnover or seasonal intake
Duties typically verified
✓Age-restricted sales
✓Refusals and proxy purchases
✓Product recalls and withdrawals
✓Storage of restricted or hazardous goods
✓Recording refusals
Roles involved
New colleagues
Store colleagues
Supervisors
Store managers
Area managers
Product
Inside the workspace.
A dashboard across your competence checks, the queue of evidence waiting for a person, and the screen where they decide.
app.veriviva.ai / homeDemo data
VVeriviva
Current siteStore 118 · North region
SiteStore 118
Signed in · Reviewer 1
Home
How assessments are going across your account.
Edit dashboard
Outcome mix
How reviewers decided the responses: met, partly met, not evidenced or needs review, and the share that needs action.
Regulated sales essentials
Regulated sales essentials: Met 33%, Mostly met 26%, Partly met 23%, Not evidenced 10%, Needs review 8%
41% need action
Product recall and withdrawal notices
Product recall and withdrawal notices: Met 37%, Mostly met 23%, Partly met 22%, Not evidenced 11%, Needs review 7%
40% need action
Safe storage of restricted goods
Safe storage of restricted goods: Met 42%, Mostly met 28%, Partly met 17%, Not evidenced 8%, Needs review 5%
30% need action
Recording refusals
Recording refusals: Met 45%, Mostly met 24%, Partly met 18%, Not evidenced 7%, Needs review 6%
31% need action
Met
Mostly met
Partly met
Not evidenced
Needs review
Awaiting review
Vivas by status
How many vivas are invited, in progress, completed or abandoned, with links to each list.
15Invited
7In progress
97Completed
3Abandoned
Knowledge gap by role
Where the gaps are, by participant role: the share of reviewed responses that need action.
Row
Store colleague
Supervisor
Store manager
Regulated sales essentials
34%
21%
11%
Product recall and withdrawal notices
39%
27%
15%
Safe storage of restricted goods
25%
18%
Too few to show
Recording refusals
29%
19%
12%
Waiting for a reviewer
Completed Vivas that are ready for a reviewer, with the oldest waiting first.
11vivas ready to review2 over 3 days
Under a day · 4
1–3 days · 5
Over 3 days · 2
Regulated sales essentials5 · oldest 5 days
Product recall and withdrawal notices3 · oldest 4 days
Recording refusals2 · oldest 2 days
Safe storage of restricted goods1 · oldest 1 days
Open the review queue →
Vivas completed over time
How many Vivas were completed in each of the last twelve weeks.
8this week
Completed by week, oldest first: 5, 6, 6, 8, 7, 9, 8, 10, 9, 11, 10, 8. The last figure is this week so far.
Last 12 weeks. Hatched bar: this week so far.
Where gaps are most common
Questions with the largest share of reviewed answers needing action.
A product withdrawal notice arrives mid-shift43%
Adult buying for someone waiting outside38%
Restricted goods left on an open shelf30%
Recording a refusal24%
See every question →
app.veriviva.ai / review-queueDemo data
VVeriviva
Current siteStore 118 · North region
SiteStore 118
Signed in · Reviewer 1
Review queue
Vivas with evidence ready and no decision yet. Open one to review it.
Competence checkAll competence checks
Review statusAll
Colleague 22
Regulated sales essentials · RS-072
Completed
12 Oct 2026In review (3 of 5)Review Viva
Colleague 8
Product recall and withdrawal notices · RS-070
Completed
8 Oct 2026Evidence ready · pack v1 · Ready for reviewReview Viva
Colleague 15
Safe storage of restricted goods · RS-069
Completed
10 Oct 2026Evidence ready · pack v1 · Ready for reviewReview Viva
Colleague 3
Recording refusals · RS-067
Completed
12 Oct 2026Ready for your decisionReview Viva
Colleague 19
Regulated sales essentials · RS-066
Completed
13 Oct 2026Evidence ready · pack v1 · Ready for reviewReview Viva
Regulated sales essentials · RS-072 · invited 7 Oct 2026 · interview ended 12 Oct 2026 · not yet signed off
Evidence readyRecord details
Review at a glance
Your review
3 of 5 decided
What the AI suggests
What the AI suggests: Met 60%, Mostly met 20%, Partly met 20%
What you decided
What you decided: Met 40%, Partly met 20%, Awaiting review 40%
Responses
Question 1MetAccepted automatically
Question 2Partly metConfirmed
Question 3Partly metAwaiting your decision
Question 4MetAwaiting your decision
Question 5MetAccepted automatically
Viva decision2 to go
Question 2 of 5
An adult asks to buy a restricted item and says it is for a teenager waiting outside. What do you do?
Why this needs a reviewer
Participant added a note
What the participant said
Colleague 22 marked the highlighted words as not what they said
I'd ask what it's for. If it's for someone under age, I'd refuse the sale politely and tell my supervisor. If they're a regular I might let it go once, to be fair, and I'd make a note of it (marked as not what they said).
Play this answer · 01:02–01:51 · Attempt 1
Participant noteI said I would refuse every time, whoever it is, and write it down. The transcript has me saying something different.The note does not change the transcript. Weigh it against the recording.
A good answer
Refuse the sale where the item is for someone under ageEssential
Tell the supervisor straight awayEssential
Be polite and keep other customers out of it
Record the refusal
They would not
Sell the item because the customer is a regular
Take the customer's word that it is for an adult
Make an exception "just this once"
Attempt 1 · video and audio. There is no direct recording download.
AI suggestion
Mostly metHigh confidence
Assessed against: Refuse any sale made on behalf of someone under age; tell the supervisor
Quotes a polite refusal and tells the supervisor, which covers both essential points.
Your decision
MetShows what we look for1
Mostly metEvery essential point, with most others2
Partly met (selected)Some, not all3
Not evidencedNot in the answer4
Needs reviewCome back to it5
Why does it differ from the suggestion?
Too generous
Too strict
Missed a contrary action
Quotation not relevant (selected)
Misread the criterion
Transcription error
Other
Confirmed by Reviewer 1 · 13 Oct 2026
Viva decision
Your overall outcome, once every response has your decision.
Evidenced
Follow-up needed
Record decision
← Previous3 of 5 decidedNext →
Vivas by status
How many vivas are invited, in progress, completed or abandoned, with links to each list.
15Invited
7In progress
97Completed
3Abandoned
Demo data · names and figures are examples, not customer data
How it works here
What makes it work in this sector.
Grounded in your own procedures
Scenario questions come from your own sales, recall and storage procedures. VeriViva doesn't state legal requirements, and it doesn't source or restate regulation independently.
Built for onboarding at volume
Short vivas fit high turnover and seasonal intake, and show where new colleagues need follow-up before they work unsupervised.
Unsafe answers always reach a person
An answer that shows something a colleague would not do, such as completing a restricted sale without checking, is drafted as Not evidenced and always reaches a reviewer.
01Ground
Upload your sales, recall and storage procedures.
02Verify
Short scenario vivas, such as a refusal or a recall notice.
03Review
Not evidenced and Needs review answers always reach a named person.
04Decide
A named person records the Viva decision, and the evidence pack holds the record.
Delivery. Guided by VeriViva suits high colleague turnover and seasonal onboarding. Assessor-led sessions suit higher-stakes roles, and colleagues who can't be on camera.
Risk visibility
See where regulated-sale knowledge needs support.
See, by competence check and colleague role, where answers most often fall short. Groups of fewer than five people are never shown.
app.veriviva.ai / homeDemo data
SiteStore 118
Signed in · Reviewer 1
Knowledge gap by role
Where the gaps are, by participant role: the share of reviewed responses that need action.
Row
Store colleague
Supervisor
Store manager
Regulated sales essentials
34%
21%
11%
Product recall and withdrawal notices
39%
27%
15%
Safe storage of restricted goods
25%
18%
Too few to show
Recording refusals
29%
19%
12%
Where gaps are most common
Questions with the largest share of reviewed answers needing action.
A product withdrawal notice arrives mid-shift43%
Adult buying for someone waiting outside38%
Restricted goods left on an open shelf30%
Recording a refusal24%
See every question →
Demo data · names and figures are examples, not customer data
Largest gaps · demo data
Store colleague · Product recall and withdrawal notices39%
Store colleague · Regulated sales essentials34%
Store colleague · Recording refusals29%
Share of reviewed responses that need action.
For risk & compliance leads
Assurance you can evidence
Every viva has an evidence pack: the transcript, the participant's sign-off and the recording, with every decision and change in the audit trail.
For operations
Follow-up where it counts
See which questions and roles need follow-up, so you act on the specific gap rather than retraining everyone on everything.
For reviewers
Exceptions first
Review every response, or only the exceptions: answers that weren't evidenced, need review, carry a participant note or fall in the sample.
Decisions and safeguards
Who decides, and how people are protected.
Decision owner
The store or area manager, or the accountable learning or compliance owner, decides, and a named person is always responsible for the overall Viva decision. VeriViva never makes or implies a decision about employment, pay or progression.
Safeguards
✓Assessed on content only, with an assessor-led alternative to the voice guide
✓Designed for shift patterns, high turnover and rapid onboarding
✓Competence assurance kept visibly separate from performance management
✓Colleagues are told what is recorded and why, and consent before they start
✓Role-based access to evidence, with an audit trail of decisions and changes
Questions
Frequently asked
How does it help with onboarding?+
Short scenario vivas show where new colleagues need follow-up on age-restricted sales, recalls and restricted goods before they work unsupervised.
Does VeriViva decide whether a colleague is ready?+
No. A named store or area manager, or your learning or compliance owner, is responsible for the overall Viva decision. VeriViva never makes or implies a decision about employment, pay or progression.
What happens if someone gives an unsafe answer?+
It is drafted as Not evidenced and always reaches a reviewer, before a Viva decision is recorded.
Where do the questions come from?+
From the procedures you upload, such as your age-restricted sales, recall and storage documents. VeriViva doesn't state legal requirements or restate regulation independently.
A correct answer isn't enough on its own. It has to be in the right order, specific to the site, and clear about where the person's own authority ends.
